Privacy Policy

Effective Date: 2025-12-20

1. Introduction

Acyera ("we," "us," or "our") operates a multi-tenant site operations and block-based CMS platform. We are committed to protecting the privacy of our users and the visitors to the sites hosted on our platform. This Privacy Policy explains how we collect, use, and safeguard personal information.

2. Information We Collect

Account Data: When you create an account, we collect information such as your name, email address, and authentication credentials through Firebase Authentication.

User Content: We store content you create, including text, images, media, and site configurations within our block-based editor. This content is hosted on Firestore and Firebase Storage.

Tenant Data: We collect information regarding the subdomains and custom domains you configure for your microsites.

Interaction Data: We may collect data from site visitors, such as comments, reviews, and contact form submissions, if you enable these features on your sites.

Technical Information: We automatically collect log data, including IP addresses, browser types, and device information to maintain security and optimize performance.

3. Cookies and Tracking Technologies

We use essential cookies to manage user sessions and authentication:

  • __session: Used for platform administrative authentication.
  • __tenant_session: Used to manage sessions across specific tenant sites.

Third-Party Services: We utilize Google Maps and social sharing integrations which may use their own tracking technologies.

4. How We Use Your Information

To provide and maintain the Acyera platform and its features.

To facilitate site creation, hosting, and content management.

To authenticate users and prevent unauthorized access to dashboards.

To respond to support inquiries via email or integrated communication tools.

5. Data Sharing and Disclosure

We do not sell your personal information. We share data only with service providers necessary for our operations:

  • Google Cloud / Firebase: For hosting, database management, and authentication.
  • Cloudflare: For domain management and security.
  • Communication Platforms: Such as WhatsApp, if you utilize integrated support widgets.

6. Data Security

We implement industry-standard security measures, including server-side session verification and Firestore security rules, to protect data from unauthorized access.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. You may manage your profile information directly through the Acyera dashboard.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

For questions about this Privacy Policy, please contact us: here.